Privacy Policy
At Saraf Jewellers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website (www.sarafjewellers.com), communicate with us, or purchase our products. By using our services, you agree to the terms of this Privacy Policy. Please read it carefully.
1. Introduction
This Privacy Policy applies to all visitors, users, and customers of Saraf Jewellers’ website and outlines our practices regarding the collection, use, and protection of your personal information. Saraf Jewellers ("we," "our," or "us") is dedicated to safeguarding your privacy and ensuring that your personal data is protected.
2. Data We Collect
We collect different types of personal information from you, depending on how you interact with our website or services. The data we collect includes, but is not limited to:
A. Personal Information
When you visit our website, make a purchase, or contact us, we may collect the following personal information:
- Name: First and last names for identification.
- Contact Information: Email address, phone number, and physical address for communication and delivery purposes.
- Payment Information: Details such as credit/debit card numbers, billing addresses, and transaction details (processed securely through third-party payment providers).
- Account Information: If you create an account on our website, we may store your login credentials and preferences.
B. Technical Data
When you visit our website, certain information is collected automatically, such as:
- IP Address: Helps us track your browsing behavior and location (broad geographic area).
- Browser Information: Including browser type, version, and settings.
- Device Data: Details about the device used to access the website, including type and operating system.
- Cookies and Tracking Technologies: Small data files stored on your browser that track your interaction with our website.
C. Non-Personal Information
We may collect non-personally identifiable data to analyze user behavior on our website, improve our services, and enhance the user experience. This may include aggregated data such as demographics, website usage statistics, and other analytics.
3. How We Use Your Information
Saraf Jewellers uses the data we collect for various purposes, including to:
A. Service Delivery
- Order Processing: Your personal and payment details are used to process and deliver orders placed through our website.
- Account Management: If you create an account with us, your information will be used to manage your account and provide customer support.
- Communication: We use your contact details to respond to inquiries, notify you of your order status, and communicate any updates or changes to our services.
B. Marketing and Promotions
- Personalized Offers: With your consent, we may use your contact information to send you promotional offers, discounts, newsletters, or other marketing material that may interest you.
- Event Invitations: From time to time, we may invite you to exclusive events, product launches, or workshops related to our jewelry offerings.
You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us at sarafjewellersweb@gmail.com.
C. Website Improvement
We use the technical data and cookies collected to:
- Enhance User Experience: By understanding how visitors interact with our website, we can optimize our content, design, and functionality.
- Monitor Website Performance: Data is used to ensure that our website functions properly and that any technical issues are promptly addressed.
- Develop New Features: Analytics help us identify areas for innovation and improve our product offerings.
D. Security and Fraud Prevention
We take the security of your personal information seriously. We use your data to:
- Prevent Fraud: Monitor transactions and interactions to detect and prevent fraudulent activities.
- Protect Our Website: Implement measures that safeguard against unauthorized access or breaches of our site’s infrastructure.
4. How We Share Your Information
Saraf Jewellers does not sell or rent your personal information to third parties. However, in the following instances, we may share your data with trusted third parties:
A. Service Providers
We partner with third-party vendors to provide certain services, such as:
- Payment Processing: Secure transactions through authorized payment gateways.
- Website Hosting: Third-party hosting services help us maintain and operate our website.
- Marketing Partners: With your consent, we may work with third-party marketing platforms to send promotional materials.
B. Legal Obligations
We may disclose your personal information if required to do so by law or in response to a valid legal request, such as:
- Court Orders: Complying with legal obligations or to protect our legal rights.
- Law Enforcement: Sharing data as required by law enforcement agencies to assist in investigations.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. If such a change occurs, you will be notified, and your data will be subject to the new entity's privacy policy.
5. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
A. Encryption
We use encryption technologies, such as SSL (Secure Socket Layer), to protect your sensitive data, especially during payment processing.
B. Secure Storage
Your personal information is stored on secure servers, and we limit access to authorized personnel only.
C. Regular Audits
We conduct regular security audits to ensure that our systems and processes remain secure and compliant with industry standards.
While we strive to protect your personal data, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it to prevent unauthorized access.
A. Account Data
If you have an account with Saraf Jewellers, we will retain your account data as long as your account remains active. If you wish to deactivate your account or request data deletion, please contact us at sarafjewellersweb@gmail.com.
B. Transactional Data
We may retain transactional information, such as order history and payment details, for tax, accounting, or legal obligations.
7. Your Rights
You have certain rights regarding your personal information, including:
A. Access and Correction
You have the right to access the personal information we hold about you. If any of your data is incorrect or outdated, you can request corrections or updates.
B. Data Portability
You have the right to request a copy of your personal data in a structured, machine-readable format.
C. Right to Erasure
You may request the deletion of your personal data under certain circumstances, such as when it is no longer needed for the purpose it was collected. However, we may retain certain data if required by law.
D. Right to Object
You can object to the processing of your personal information, especially in relation to marketing communications. You can opt out at any time by contacting us or using the unsubscribe link in our emails.
To exercise any of these rights, please contact us at sarafjewellersweb@gmail.com or via phone at +91-6291375356.
8. Children’s Privacy
Saraf Jewellers does not knowingly collect or process personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take appropriate action to delete the data.
9. Third-Party Links
Our website may contain links to third-party websites, services, or advertisements that are not operated by Saraf Jewellers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
10. Changes to This Privacy Policy
Saraf Jewellers reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised "Last Updated" date. We encourage you to review this policy periodically for updates. Your continued use of our website following any changes signifies your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:
- Phone: +91-6291375356
- Email: sarafjewellersweb@gmail.com
- Address: Shop no. H 72 & 92, Satyanarayan Park A.C. Market, Burra Bazar, Kolkata - 700007
Thank you for trusting Saraf Jewellers with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable shopping experience.