Terms & Conditions

Welcome to Saraf Jewellers. By using our website and purchasing our products, you agree to comply with the following terms and conditions. Please read these terms carefully before engaging with our services, as they outline the rights and obligations between you, the customer, and Saraf Jewellers.

  1. Acceptance of Terms

By accessing and using the Saraf Jewellers website (www.sarafjewellers.com) and/or making a purchase, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must discontinue use of our website immediately. Saraf Jewellers reserves the right to modify these terms at any time, and such modifications will be effective upon posting on the website. Your continued use of the website following any changes signifies your acceptance of the updated terms.

  1. Eligibility to Use

To use the website and place orders, you must:

  • Be at least 18 years of age.
  • Possess the legal authority to enter into binding contracts.
  • Ensure that all information you provide is accurate and up-to-date.

Saraf Jewellers reserves the right to refuse service, terminate accounts, or cancel orders if any fraudulent or unauthorized activities are detected.

  1. Intellectual Property Rights

All content on the Saraf Jewellers website, including but not limited to text, graphics, logos, images, audio clips, video clips, and software, is the property of Saraf Jewellers or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, display, or modify any part of the content without prior written permission from Saraf Jewellers. Unauthorized use of any content from this website is strictly prohibited and may result in legal action.

  1. Use of Website

You are granted limited access to use this website solely for personal shopping and informational purposes. You are not permitted to:

  • Engage in any resale of Saraf Jewellers products or content.
  • Collect or use any product listings, descriptions, or prices for commercial purposes.
  • Make derivative uses of the website or its content.
  • Use data mining, robots, or other automated data-gathering tools on the website.

Any unauthorized use of the Saraf Jewellers website will terminate the permission or license granted by us and may result in legal action.

  1. Products and Services

Saraf Jewellers offers a wide range of fine jewellery products for purchase. While we strive to display products as accurately as possible, there may be slight variations in colors, sizes, and designs due to photography or your device’s display settings. We cannot guarantee that the colors and designs of the products will be exactly as displayed on your screen.

  1. Product Availability

All products offered on the Saraf Jewellers website are subject to availability. We reserve the right to limit quantities available for sale or discontinue products without prior notice. Saraf Jewellers will not be liable if a product is unavailable after your order is placed. If a product is no longer available after an order is placed, we will inform you promptly and provide options for a replacement or a full refund for that item.

  1. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise noted. Saraf Jewellers reserves the right to change prices at any time without prior notice. Pricing errors may occur, and we reserve the right to cancel any orders placed at an incorrect price.

Payment for purchases can be made through various methods provided on the website, including credit/debit cards, net banking, UPI, and other digital payment platforms. By placing an order, you authorize us to charge the full order amount to the payment method you provided.

All payment transactions are subject to validation checks and authorization by the payment provider. If we do not receive the necessary authorization, we reserve the right to cancel your order without liability.

  1. Order Confirmation and Cancellation

Once an order is placed, you will receive a confirmation email from Saraf Jewellers. This email serves as an acknowledgment that we have received your order, but it does not confirm acceptance of your order. We reserve the right to refuse or cancel any order at any time for reasons such as product availability, pricing errors, or concerns regarding fraudulent or illegal activities.

If you wish to cancel an order, you must contact us as soon as possible at +91-6291375356 or via email at sarafjewellersweb@gmail.com. We will make every effort to accommodate your cancellation request, but we cannot guarantee that your order can be canceled once it has been processed.

  1. Custom Orders

Saraf Jewellers offers custom jewelry design services upon request. Custom orders require a consultation to discuss the design, materials, and pricing. Once the design and price are agreed upon, a non-refundable deposit may be required to begin the process. Custom orders may take longer to process than standard items, and timelines will be provided during the consultation.

Please note that custom orders are non-returnable and non-exchangeable, as they are made specifically to your specifications.

  1. User Accounts

To place an order or access certain features on the Saraf Jewellers website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to accept responsibility for all activities that occur under your account.

Saraf Jewellers reserves the right to terminate accounts, refuse service, or cancel orders if we suspect fraudulent activity or violations of these Terms & Conditions.

  1. Third-Party Links

The Saraf Jewellers website may contain links to third-party websites or services that are not owned or controlled by Saraf Jewellers. These links are provided for your convenience, and Saraf Jewellers is not responsible for the content, privacy policies, or practices of any third-party websites.

By using the Saraf Jewellers website, you agree that we are not liable for any loss or damage caused by your use of any third-party websites. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.

  1. Limitation of Liability

To the fullest extent permitted by law, Saraf Jewellers will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of your use of the website, the inability to use the website, or any products purchased through the website. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

Saraf Jewellers’ total liability for any claim related to products purchased through the website is limited to the amount you paid for the product.

  1. Indemnification

You agree to indemnify and hold harmless Saraf Jewellers, its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, costs, or expenses (including reasonable attorney’s fees) arising out of your use of the website, violation of these Terms & Conditions, or infringement of any intellectual property or other rights of any person or entity.

  1. Governing Law and Jurisdiction

These Terms & Conditions and your use of the Saraf Jewellers website will be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms or the use of the website will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.

  1. Force Majeure

Saraf Jewellers will not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, civil disturbances, strikes, pandemics, and interruptions in communication or transportation systems.

  1. Termination

Saraf Jewellers reserves the right to terminate your access to the website and/or your account at any time, without notice, for any reason, including violation of these Terms & Conditions or suspected fraudulent activity. Termination will not affect any obligations or liabilities that accrued prior to the termination date.

  1. Privacy Policy

Your use of the Saraf Jewellers website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the website, you consent to the collection and use of your information as described in our Privacy Policy.

  1. Entire Agreement

These Terms & Conditions, along with our Privacy Policy, constitute the entire agreement between you and Saraf Jewellers regarding your use of the website and supersede any prior agreements or understandings, whether written or oral.

  1. Contact Information

If you have any questions or concerns about these Terms & Conditions, please contact us:

  • Phone: +91-6291375356
  • Email: sarafjewellersweb@gmail.com
  • Address: Shop No. H 72 & 92, Satyanarayan Park A.C. Market, Burra Bazar, Kolkata - 700007

By using the Saraf Jewellers website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.