Shipping, Delivery, and Cancellation Policy
At Saraf Jewellers, we are committed to providing an exceptional shopping experience, from the moment you place an order to the safe delivery of your precious jewellery. This policy outlines our procedures for shipping, delivery, and cancellation to ensure transparency and customer satisfaction.
1. Order Processing
Once you place an order on our website, Saraf Jewellers immediately begins the processing phase to ensure your jewellery reaches you as soon as possible. The processing time for an order includes verifying payment, crafting or preparing the item, and securely packaging it for shipment.
Order Confirmation: Upon placing your order, you will receive a confirmation email at the address provided during the checkout process. This email will include a summary of your purchase, an order number, and the total amount charged. If there are any issues with your order, our customer service team will reach out to you via email or phone.
Processing Time:
- Ready-to-Ship Jewellery: For items in stock, the typical processing time is 1-3 business days.
- Made-to-Order or Customized Jewellery: For items that require customization or are made-to-order, processing can take anywhere from 7-15 business days, depending on the complexity of the design and craftsmanship involved.
Please note that orders placed on weekends or public holidays will be processed the next business day.
2. Shipping Policy
At Saraf Jewellers, we partner with reliable and trusted courier services to ensure your jewellery is delivered safely to your doorstep. All our shipments are fully insured until they reach you, giving you peace of mind about your valuable purchase.
Shipping Destinations:
- We ship within India and internationally to select countries.
- For international shipping, additional duties, taxes, or customs fees may apply. These charges will vary depending on the destination country and are the customer’s responsibility.
Domestic Shipping (Within India):
- Standard Shipping: For customers within India, we offer free standard shipping on all orders.
- Express Shipping: Expedited shipping is available for an additional fee. If you require express shipping, please choose this option during the checkout process.
International Shipping:
- Shipping fees for international orders will be calculated during checkout based on the destination, weight, and value of the jewellery.
- For international orders, the estimated delivery time will depend on the destination and the courier services available in your country.
Shipping Insurance: All jewellery items shipped by Saraf Jewellers are fully insured during transit. This means that in the unlikely event your package is lost or damaged in transit, we will cover the cost and ensure a replacement or refund is provided.
Packaging: We take the utmost care to ensure your jewellery is packed securely and beautifully. Each item is packaged in our signature box, which is both elegant and sturdy, ensuring that your jewellery reaches you in pristine condition.
3. Delivery Policy
Delivery Timeframe:
- Within India: For standard shipping within India, the estimated delivery time is 5-7 business days from the date of dispatch. For express shipping, the delivery time is typically 2-3 business days.
- International Deliveries: International orders can take 7-21 business days, depending on the destination country, customs clearance, and local delivery services.
Please note that these are estimated delivery times and may vary due to unforeseen delays such as weather conditions, strikes, or customs clearance issues for international orders.
Tracking Your Order: Once your order has been dispatched, you will receive an email with a tracking number and instructions on how to track your shipment. You can use this tracking number to check the status of your delivery directly on the courier’s website.
Signature on Delivery: For security reasons, all orders require a signature upon delivery. This ensures that your valuable jewellery is delivered to the right person. If you are unavailable to sign for your package, the courier will attempt delivery again or leave instructions for rescheduling the delivery.
Delivery Address: Please ensure that the delivery address provided at the time of purchase is correct and complete. Saraf Jewellers will not be responsible for delays or failed deliveries due to an incorrect address provided by the customer.
4. Cancellation Policy
At Saraf Jewellers, we understand that circumstances may change and you might need to cancel an order. However, once an order has been placed, we immediately begin processing it to ensure timely delivery. Our cancellation policy is designed to provide flexibility while maintaining efficiency in our operations.
Order Cancellation Before Dispatch:
- Within 24 Hours: If you wish to cancel your order, we encourage you to do so within 24 hours of placing it. Orders cancelled within this timeframe will be eligible for a full refund.
- After 24 Hours: If you decide to cancel your order after 24 hours but before it has been dispatched, please contact our customer service team at sarafjewellersweb@gmail.com or call us at +91-6291375356. We will assess the status of your order and inform you if cancellation is still possible. In such cases, a cancellation fee may apply depending on the time and effort already invested in processing your order.
Order Cancellation After Dispatch:
- Once an order has been dispatched, we are unable to cancel it. However, if you refuse delivery of the package, it will be returned to us. Please note that any shipping and handling charges for the return may be deducted from your refund amount. You will also be responsible for any duties or taxes incurred if the order was shipped internationally.
Customized or Made-to-Order Jewellery:
- Customized Jewellery: Orders for customized or personalized jewellery (such as engraved pieces or bespoke designs) cannot be cancelled once the customization process has begun. This is because the jewellery is specifically made according to your specifications and may not be resalable.
- Made-to-Order Jewellery: Similarly, made-to-order items are crafted exclusively for you, and once production has started, cancellation may not be possible. We recommend contacting our team as soon as possible if you wish to cancel a made-to-order item.
How to Request a Cancellation:
To request a cancellation, please contact our customer service team with your order details. You can reach us via email at sarafjewellersweb@gmail.com or by calling us at +91-6291375356. Be sure to include your order number and the reason for cancellation. Our team will review your request and get back to you with the next steps.
5. Important Considerations
Incorrect or Incomplete Shipping Address:
- If you provide an incorrect or incomplete shipping address and the order is returned to us, we will contact you to confirm the correct address. In such cases, you may be required to pay additional shipping fees for redelivery.
Undelivered Packages:
- If your package is undelivered due to courier-related issues (such as failure to obtain a signature), please notify us immediately so we can liaise with the courier service to resolve the situation.
Delivery Delays:
While we strive to meet the estimated delivery times mentioned above, unforeseen delays can sometimes occur. If your package is delayed beyond the estimated delivery timeframe, please contact us at sarafjewellersweb@gmail.com or +91-6291375356 for assistance.
Customs Clearance for International Orders:
For international shipments, customs clearance can sometimes cause delays. The buyer is responsible for any customs duties, taxes, or fees imposed by the destination country. We advise checking with your local customs office for further information before placing an international order.
6. Customer Support
We value your satisfaction and aim to make your shopping experience with Saraf Jewellers as smooth as possible. If you have any questions or concerns regarding shipping, delivery, or cancellations, please do not hesitate to reach out to our customer support team.
- Phone: +91-6291375356
- Email: sarafjewellersweb@gmail.com
- Store Address: Shop No. H 72 & 92, Satyanarayan Park A.C. Market, Burra Bazar, Kolkata - 700007
Our customer service team is available to assist you during regular business hours and will respond to your inquiries as quickly as possible.
7. Policy Updates
Please note that Saraf Jewellers reserves the right to update or modify this Shipping, Delivery, and Cancellation Policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our services after such modifications indicates your acceptance of the new terms.
We recommend reviewing this policy periodically to stay informed about our latest practices.
Thank you for choosing Saraf Jewellers. We are committed to ensuring that your shopping experience is seamless and enjoyable, from placing your order to receiving your exquisite jewellery.