Return and Cancellation Policy

At Saraf Jewellers, we pride ourselves on delivering exquisite craftsmanship and customer satisfaction, while providing a seamless shopping experience. Please read through our return and cancellation policy carefully:

Order Cancellation

1. Cancellation Before Dispatch:

   • You can cancel your order before it is dispatched (usually within 2 days of your purchase).

   • To cancel, call our customer service at +916291375356 or email us at sarafjewellersweb@gmail.com.

2. Cancellation After Dispatch:

   • Orders that are in transit cannot be canceled.

   • For any concerns about shipped orders, contact customer service immediately.

Return and Exchange Policy

Returns or exchanges will only be accepted under the following conditions:

1. Incorrect Product:

   • If an incorrect product has been dispatched or does not match the order placed.

2. Manufacturing Defect:

   • If there is a manufacturing defect in the received product.

3. Damaged Product:

   • If the product is damaged.

   • Note: Do not accept packages that are tampered with or damaged upon delivery.

Unboxing Video Requirement

• An unboxing video is mandatory for processing any return or exchange requests.

• Without an unboxing video, returns or exchanges will not be accepted.

Items NOT Eligible for Return or Exchange

1. Products showing signs of wear, alteration, resizing (by a jeweller other than Saraf Jewellers), or damage.

2. Custom/made-to-order items and special orders.

3. Items delivered in unsealed, tampered, or taped parcels.

   • Note: Orders are shipped in sealed, tamper-proof bags. We hold no responsibility for issues with unsealed packages and will not process refunds or exchanges for such orders.

Shipping and Insurance

• All orders are insured and shipped through renowned couriers.

• In case your order is not delivered, contact us immediately. We will liaise with our logistics team to resolve the issue. If the claim is deemed valid, the order amount will be refunded.

Fraudulent Transactions

• If we suspect any fraudulent activity or transactions that violate our terms and conditions, we reserve the right to cancel such orders.

• Customers involved in fraudulent activities will be blacklisted, and future orders will be denied or canceled.

Important Notes

• Always inspect your parcel before accepting it. Do not accept deliveries that are tampered with or damaged. We hold no responsibility in such cases. 

• For any assistance, contact our customer service team at +916291375356 or email us at sarafjewellersweb@gmail.com.

 

Contact Information

If you have any further questions regarding our Return, Refund, and Exchange Policy, feel free to contact us:

• Phone: +91-6291375356
• Email: sarafjewellersweb@gmail.com
• Address:
  Saraf Jewellers
  Shop No. H 72 & 92,
  Satyanarayan Park A.C. Market,
  Burra Bazar, Kolkata - 700007

We thank you for shopping with Saraf Jewellers. We value your business and aim to make your experience with us as delightful as possible. Should you have any issues, we are here to assist you with a fair and transparent return, refund, and exchange policy to ensure your satisfaction.