Return, Refund, & Exchange Policy

At Saraf Jewellers, we pride ourselves on delivering exquisite craftsmanship and customer satisfaction. Our goal is to ensure that every customer is happy with their purchase. To guarantee this, we have outlined our Return, Refund, and Exchange Policy for your convenience. Please read through this policy carefully to understand our procedures.

1. General Guidelines

At Saraf Jewellers, we strive to offer a seamless shopping experience both online and in-store. However, if you are not completely satisfied with your purchase, you can initiate a return, refund, or exchange request in line with the guidelines mentioned below.

We recommend all customers thoroughly inspect their products upon receipt and before wearing or using them to ensure they meet their expectations.

2. Eligibility Criteria for Return, Refund, and Exchange

We gladly accept returns, refunds, or exchanges under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us immediately.
  • Incorrect Item Received: If you receive a wrong item, you are entitled to a return, refund, or exchange.
  • Unworn and Unused Condition: Items must be returned in their original condition – unworn, unused, unaltered, and with all original packaging and certification.
  • Time Frame: Returns, refunds, or exchanges should be initiated within 7 days of receiving the product.
  • Non-Custom Items: Custom-made, engraved, or personalized jewelry items cannot be returned, exchanged, or refunded unless they arrive damaged or defective.

3. Non-Returnable Products

Certain items are non-returnable. These include:

  • Custom Orders: Any product that is made to order, customized, or personalized based on individual preferences.
  • Engraved Jewelry: Jewelry pieces that have been engraved per the customer's request cannot be returned or exchanged unless they are defective.
  • Earrings: Due to hygiene reasons, earrings cannot be returned or exchanged unless they are damaged or defective.

Please note that discounted products or those on special sale are not eligible for refunds or returns unless there is a defect or issue with the product.

4. Return Process

To initiate a return, follow these steps:

a. Contact Us

You can contact our customer support team at:

  • Phone: +91-6291375356
  • Email: sarafjewellersweb@gmail.com

Please include your order number, product details, and the reason for your return in your email or call.

b. Approval of Return Request

Our team will assess your return request and determine if it meets our eligibility criteria. Once approved, we will provide you with detailed instructions on how to return the product.

c. Pack the Item

Carefully repack the item in its original packaging, including the product certificate and invoice. Ensure the product is in the same condition as received.

d. Return Shipping

You are responsible for covering the shipping costs for the return unless the product is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance. Saraf Jewellers is not liable for any loss or damage during return transit.

e. Return Address

Please ship the product to the following address:

Saraf Jewellers
Shop No. H 72 & 92,
Satyanarayan Park A.C. Market,
Burra Bazar, Kolkata - 700007
India

5. Refund Policy

Once we receive your returned item and it passes our inspection, you will be eligible for a refund. Here's how the refund process works:

a. Refund Eligibility

  • Refunds are processed only for eligible items that meet the return criteria outlined above.
  • Refunds will not be issued for items that show signs of wear, are damaged (other than manufacturing defects), or do not include the original packaging and certificates.

b. Refund Method

  • Refunds will be processed to the original payment method used during purchase.
  • It may take up to 7-10 business days for the refund to reflect in your account after we process the return.

If you made the payment via credit or debit card, it may take longer depending on your bank’s policies.

c. Refund Amount

  • If a refund is approved, we will refund the amount paid for the product.
  • Please note that shipping fees are non-refundable unless the product is defective or incorrect.

6. Exchange Policy

We understand that sometimes you may prefer to exchange your product for another item. We offer exchanges under the following conditions:

a. Exchange Conditions

  • The product you wish to exchange must be in its original condition – unworn, unused, and unaltered, with all packaging and certification.
  • Exchanges must be requested within 7 days of receiving the product.
  • Custom-made, engraved, or personalized jewelry cannot be exchanged unless they arrive defective.

b. Process for Exchange

To initiate an exchange, follow these steps:

  1. Contact Us: Get in touch with us via phone (+91-6291375356) or email (sarafjewellersweb@gmail.com) with your order details and the product you want in exchange.
  2. Return the Original Item: Follow the return process outlined above to send the original item back to us.
  3. Choose an Exchange Product: Once we receive and inspect your returned item, you can select another product for exchange. If the new item is of higher value, you will be required to pay the difference.
  4. Shipping of New Item: Once the exchange is approved, the new item will be shipped to you. You will be responsible for the shipping cost unless the exchange is due to a defect or incorrect item.

7. Damaged or Defective Products

At Saraf Jewellers, we ensure that each piece of jewelry passes a thorough quality check before it is dispatched. However, if you receive a damaged or defective product, we sincerely apologize for the inconvenience.

a. Reporting Damage or Defects

  • Contact us within 48 hours of receiving the product at +91-6291375356 or email us at sarafjewellersweb@gmail.com.
  • Provide your order number and photographs of the damaged or defective product.

b. Resolution Process

  • Once we verify the issue, we will either offer a replacement, an exchange, or a full refund, depending on your preference.
  • We will bear the return shipping cost for damaged or defective products.

8. Cancellation Policy

a. Order Cancellations

You may cancel your order before it has been dispatched. To cancel an order, please contact us at +91-6291375356 or sarafjewellersweb@gmail.com.

b. Cancellation Time Frame

Cancellations can be made within 24 hours of placing the order, as long as the product has not been shipped. Once the product has been shipped, cancellations will no longer be possible.

c. Refund on Cancellations

If you successfully cancel your order, you will receive a full refund for the purchase, including shipping charges. The refund will be processed to the original payment method within 7-10 business days.

9. Important Notes

  • Shipping and Handling Fees: Shipping costs are non-refundable, except in cases where the product received is defective or incorrect.
  • Return Shipping Costs: You will be responsible for the return shipping fees, except when the return is due to our error (e.g., damaged, defective, or incorrect item).
  • Product Inspection: All returns, exchanges, and refunds are subject to a product inspection by our quality control team. If the product is not in its original condition or has been used or altered, we reserve the right to reject the return or exchange.

10. Contact Information

If you have any further questions regarding our Return, Refund, and Exchange Policy, feel free to contact us:

  • Phone: +91-6291375356
  • Email: sarafjewellersweb@gmail.com
  • Address:
    Saraf Jewellers
    Shop No. H 72 & 92,
    Satyanarayan Park A.C. Market,
    Burra Bazar, Kolkata - 700007

We thank you for shopping with Saraf Jewellers. We value your business and aim to make your experience with us as delightful as possible. Should you have any issues, we are here to assist you with a fair and transparent return, refund, and exchange policy to ensure your satisfaction.